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Commerce Operations

Central Command Center

One console for running an entire commerce and delivery operation: catalogue and inventory, orders and returns, riders and delivery zones, sellers, promotions, notifications, finance, support, and a full audit trail.

Full product walkthrough — press play to watch.

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Project Overview

A storefront is the easy half. What decides whether a commerce business actually runs is the back office — and that usually degrades into a stack of half-built admin screens, direct database edits, and a spreadsheet nobody trusts. This console is the operations counterpart to the shopping app: every function that touches an order has a real workflow, permissions are scoped by role so a support agent cannot reprice the catalogue, and every consequential action lands in an audit log. It is the difference between a demo storefront and a business you can staff.

What the Product Does

Catalogue and inventory

Category and product management with variants, media, and pricing, plus stock levels maintained per store so the app never promises what the shelf cannot supply.

Orders, returns, and refunds

The full order lifecycle in one queue — accept, assign, track, cancel — with a returns and refund workflow that keeps stock and money in step.

Riders and delivery zones

Rider onboarding and status, live assignment, and serviceable-zone definition with per-zone delivery rules and charges.

Sellers, customers, and support

Seller onboarding and performance, customer accounts and subscriptions, and a support queue where agents can see the order history behind a complaint.

Promotions and notifications

Coupons, banners, and campaign slots toggled on and off without a release, plus targeted push and email pushed from the same screen.

Finance, reports, and audit log

Settlement and payout views, revenue and operations reporting, and an immutable audit log of who changed what — which is what makes delegation safe.

Who Uses It, and How

Operations manager

  • Run the live order queue and intervene on exceptions.
  • Manage riders, assignment, and delivery zones.
  • Watch fulfilment health across stores in one place.

Category & marketing

  • Maintain catalogue, pricing, and stock.
  • Launch coupons, banners, and campaigns without engineering.
  • Send targeted notifications to the right customer segment.

Finance & support

  • Reconcile settlements, payouts, and refunds.
  • Resolve tickets with the full order and customer history to hand.
  • Audit any change back to the person who made it.

Why It Matters

Every operational function gets a real workflow instead of a database edit.

Role scoping lets the team grow without handing everyone full control.

The audit log turns delegation into something you can review rather than trust blindly.

Promotions and notifications move at marketing speed, not release speed.

More demo applications

Have a product like this in mind?

Tell us what you are trying to build. We will come back with scope, timeline, and a straight answer on what it costs.