HealthPlus: A Client Success Story
HealthPlus wanted to move beyond a simple booking tool into an intelligent care platform — one that matches patients to the right doctor, the right plan, and the right next step automatically.
Project Overview
HealthPlus had traffic but not conversion: patients browsed doctors, hesitated, and left. The product team suspected the problem wasn’t supply but guidance. We partnered with them to build an AI layer that understands a patient’s needs and personalizes everything — search results, recommended specialists, and follow-up care — while keeping every interaction HIPAA-compliant.
An AI Engine with Product Sense
The recommendation engine blends symptoms, history, specialist availability, and patient preferences to rank the best-fit doctors — and explains its suggestions in plain language, which proved as important as the ranking itself.
Frictionless Care Journeys
From symptom entry to booked consultation in under a minute: smart intake forms, instant scheduling, and telehealth built in. Reminders and follow-up recommendations keep patients engaged after the first visit.
Designed with Clinicians
Doctors get a focused dashboard for appointments, patient context, and consultation notes — designed in working sessions with practicing physicians so it fits real clinical workflows.
The Results
34% — Lift in conversion rate
2.1x — More repeat bookings
41% — Drop in appointment no-shows
4.8/5 — Patient satisfaction
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