How is this different from just buying a monitoring tool?

A tool produces alerts; the operations centre acts on them. The value is trained engineers with runbooks responding at 3am, not another dashboard nobody is watching.

Can you monitor systems we host on-premises?

Yes. We deploy collectors inside your network and monitor hybrid estates — on-premises, colocation, and multiple clouds — through one correlated view.

How quickly can an engagement start?

Discovery usually begins within one to two weeks of scope agreement, and a delivery team is typically mobilised within three to four weeks depending on the skills involved.

Can you work alongside our in-house team?

Yes — most of our engagements are blended. We work in your repositories, ceremonies, and tooling, and we plan for knowledge transfer from the start so capability stays with you.

How are engagements priced?

Fixed price for well-bounded projects, monthly capacity for dedicated pods, and outcome-linked SLAs for managed services. We are explicit about assumptions and what would change the number.

NeonAITech services — AI and data engineering, product engineering, cloud and DevOps, managed operations, security and quality

Cloud & Network Operations Centre

Eyes on your estate at 3am, so nobody else has to be.

Book Free Consultation All Services

24×7×365

Continuous monitored coverage

< 5 min

Acknowledgement on critical alerts

70%

Alert noise removed by correlation

Overview

What Cloud & Network Operations Centre means at NeonAITech

Our operations centre monitors infrastructure, networks, and applications around the clock — detecting, triaging, and resolving events under agreed procedures, and escalating with context rather than a raw alert dump. Coverage is continuous across time zones, without you building a night shift.

Tools & Platforms

Datadog
Zabbix
Grafana
PagerDuty
ServiceNow
Ansible

We are not tied to a single vendor — the stack follows the problem, your existing estate, and your team’s skills.

What We Deliver

24×7 Monitoring & Triage

Continuous coverage of infrastructure, network, and application health with alert correlation that suppresses noise.

Event Response & Escalation

Documented first-response procedures, automated remediation for known conditions, and escalation with full diagnostic context.

Reporting & Service Review

Availability, incident, and trend reporting with a regular service review that drives permanent fixes.

Capabilities

Inside the Engagement

Follow-the-sun coverage across regions

Alert correlation and noise suppression

Network, WAN, and connectivity monitoring

Automated runbook remediation

Major incident communication management

How We Work

A delivery rhythm you can see into

Every Cloud & Network Operations Centre engagement runs the same four phases, with AI used wherever it removes effort rather than adds novelty.

01
Discover
We map the current state, agree the outcome, and size the work — so scope is a shared decision, not a surprise.
02
Design
Architecture, delivery plan, and success measures are set before build, with costed options where trade-offs exist.
03
Build
Short increments with working output you can review, steer, and stop — never a black box until go-live.
04
Operate
We measure against the agreed outcomes, hand over documentation, and stay on for support where you want it.

Engagement Models

Buy it the way that fits

Fixed-Scope Project

A defined outcome, timeline, and price. Best when requirements are clear and the deliverable is well bounded.

Dedicated Pod

A cross-functional team working to your backlog and priorities, scaling up or down with a month’s notice.

Managed Service

Ongoing ownership against agreed SLAs, with a share of capacity reserved for continuous improvement.